Contact Us

Business Information

  • Company Name: Altero Group B.V.
  • Company Number: 42110606
  • VAT Number: NL869778948B01
  • Address: Kraanspoor 50, 1033 SE Amsterdam, Netherlands

If you need support, have questions about an order, or would like further information, please reach out to us.

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

Our team usually responds within 24 hours on business days.

When you contact us, please include

Your order number, the email used at checkout, and a short description of your request — order status, delivery, return, refund, or a product question.

Got a question? Check our FAQ on the homepage first — it covers sizing, shipping, returns, and payment.