Refund policy

If, for any reason, you are not completely satisfied with your order, please review the information below for details about our return, refund, and exchange process. This policy applies to orders delivered within the United States.

Important Information

Return Period: 30 days from the date of delivery
Return Destination: Returns are shipped to our production partner in China. Return instructions and the correct address will be provided when you contact us.
Refund Processing Time: Refunds are processed after the returned item has been received and approved. Please allow up to 7 business days for the refund to appear in your account after it has been issued by us.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or otherwise does not conform to the order. In such cases, we will cover the reasonable return shipping costs or provide an appropriate solution.
Restocking Fees: No restocking fees are charged.

Return Eligibility

Under our voluntary return policy, items may be returned within 30 days of delivery. To be eligible for a return, items should be returned in their original condition. Where applicable, items should:

Be unused and unworn beyond what is reasonably necessary to inspect or try on the item
Be returned with the original packaging, where reasonably possible
Include all original tags and components, where applicable

Nothing in this return policy limits or excludes any statutory consumer rights that may apply to you.

Notes

1. Return requests made after 30 days from delivery may not be accepted under our voluntary return policy. This does not affect any statutory rights that may apply.

2. If an item has been handled beyond what is reasonably necessary to inspect or try it, resulting in a reduction in its value, we reserve the right to reduce the refund where permitted by applicable law.

How to Start a Return

Contact us: Email us at support@carmelthread.com with your order number and details of your return.
Receive return instructions: We will provide you with the return address for our production partner in China, along with full instructions for returning your item.
Package the item securely: Please ensure that the item is carefully packaged to help prevent damage during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return. If the return is approved, the refund will be issued to the original payment method used at checkout, unless otherwise agreed or required by applicable law.

After we issue your refund, please allow up to 7 business days for it to appear in your account. The time it takes for the funds to appear may depend on your bank or payment provider.

Exchanges

If you would like to exchange an item, please contact us at support@carmelthread.com with your order number and details of the item you wish to exchange.

Exchange items should meet the same general eligibility conditions as returns. Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may issue a refund instead, subject to the applicable return conditions and your statutory rights.

Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@carmelthread.com.

We will make reasonable efforts to cancel your order before dispatch. If your order has already been dispatched, you may still be able to return or cancel the order in accordance with this policy and any applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or otherwise does not conform to your order, please contact us at support@carmelthread.com as soon as possible.

Please include your order number, a description of the issue, and, where reasonably possible, photos of the item and its packaging. Once we have reviewed the issue, we will provide an appropriate resolution in accordance with applicable law, which may include a replacement, repair, or refund.

United States Customers

Our 30-day return policy applies to eligible orders delivered within the United States. Applicable federal or state consumer protection laws may provide additional rights depending on your location. Nothing in this policy limits any rights that cannot legally be excluded.