Shipping policy

Key Information

Order Cut-Off Time: 4:00 PM Eastern Time (ET)
Order Processing Time: 1–3 days (Monday to Friday)
Total Delivery Time: 8–15 business days

Shipping Information

Shipping Destinations: We currently deliver to customers within the United States.
Shipping Cost: Free shipping on all orders within the United States, no minimum spend required.

Shipping Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to follow your shipment from dispatch to delivery.

Possible Shipping Delays

Although we strive for timely delivery, delays can occasionally occur due to factors beyond our control, such as high order volumes, holidays, severe weather conditions, or carrier disruptions.

If your order does not arrive within the estimated delivery window, please allow an additional 3 business days for delivery. If your order still has not arrived after this extended period, contact us at support@carmelthread.com and we will promptly investigate the issue.

Nothing in this section affects any statutory rights you may have regarding delayed, lost, or undelivered orders.

Order Cancellations

To request an order cancellation before dispatch, please contact us as soon as possible at support@carmelthread.com. We will make reasonable efforts to cancel your order before it has been dispatched.

If your order has already been processed or dispatched, you may still be able to cancel or return your order in accordance with our Return and Refund Policy and any applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or otherwise does not match your order, please email support@carmelthread.com with your order number, a brief description of the issue, and photos of the item and its packaging where reasonably possible.

Once we have reviewed the issue, we will provide an appropriate resolution in accordance with applicable law, which may include a replacement or refund.

Nothing in this Shipping Policy is intended to limit or exclude any statutory consumer rights that may apply to customers in the United States.

Contact Information

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Email: support@carmelthread.com
Phone Number: +31 6 16890351